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Home  »  Consumer Reviews  »  Mortgage  »  Citifinancial Mortgage Service Complaint
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Citifinancial Mortgage Service Complaint
May 10, 2008
Citifinancial Mortgage complaint by Bmasewicz
This is my second complaint about Citifinancial on this website. This company blows me away that they feel they can treat people like absolute crap.

Here's my latest circumstance:

I am trying to sell my house because I have to relocate for a new job. As we all know we are in a foreclosure crisis & it's not easy trying to sell a full-price home.

I am getting to a point where I am going to have to sell my house for below market value & will have to pay out of pocket w/ my mortgage and 2nd mortgage.

I called their "Loss Mitigation" Department, which is supposed to help you to troubleshoot ways to keep your payments coming but in methods you can afford. I figured that they would be willing to work with me...boy was I wrong. I was told that they would not work with me unless I was 3 months delinquent, filing for bankruptcy or in default. They don't care if you are current. I asked the gentleman some questions and he was so insulting...he took personal shots on me during the phone call & started yelling at me to the point that I couldn't talk to him anymore. I gave the phone to my wife, who was as nice as can be with the gentleman and he started in on her and made her cry. I then told him that I am just going to stop paying like a lot of people across the country are with them, and he told me that they would take me to court. After all of this, I asked for his full name so I could file a complaint against him...he told me to "go to ***" and hung up. I called back and got the moron's name and wrote a complaint letter to his executive vice president.

Citifinancial...you wonder why you recently posted a multi-billion dollar loss...it isn't because of the housing crisis. It is your service which has caused the housing crisis!
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